Is Canva down? › Outage history › Oct 20, 2025

Canva outage on Oct 20, 2025: what happened

On Oct 20, 2025, the Canva status page reported "Users are encountering issues with accessing or using Canva.". About 13 hours 34 min: from Oct 20, 2025, 08:09 UTC to Oct 20, 2025, 21:43 UTC, by the official start and resolution times.

Started

Oct 20, 2025, 08:09 UTC

Resolved

Oct 20, 2025, 21:43 UTC

Duration

13 hours 34 min

Official impact

Critical

Affected

Downloading designs, Viewing designs, Editing designs, Login and signup, Saving designs, Home page, Media uploads, Sharing designs, Projects page, Templates page, Apps, Administration and settings, Billing and subscriptions, Print and delivery, Scheduling posts, Publishing websites, Help/support, Apps SDK, Connect API, Document import, Canva AI Connector, Mobile Applications - iPad app, Mobile Applications - iOS app, Mobile Applications - Android app, Desktop Applications - macOS app, Desktop Applications - Windows app, LMS Integrations - Blackboard, LMS Integrations - Canvas, LMS Integrations - D2L, LMS Integrations - Google Classroom, LMS Integrations - Moodle, LMS Integrations - MS Teams, LMS Integrations - Remind, LMS Integrations - Schoology

Source

Users are encountering issues with accessing or using Canva. on the Canva status page

The Canva status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.

What caused the Canva outage?

The Canva status page has not published a cause. When it identified the problem at 09:43 UTC on Oct 20, 2025, it said: "We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access."

When was it fixed?

The Canva status page marked it resolved at Oct 20, 2025, 21:43 UTC, 13 hours 34 min after it started. A fix was in place and being monitored from Oct 20, 2025, 09:56 UTC.

Timeline of official updates

Every update the Canva status page posted, oldest first. Times are UTC.

1. Oct 20, 2025, 07:14 UTC investigating

   We're aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.

2. Oct 20, 2025, 08:06 UTC investigating

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

3. Oct 20, 2025, 08:09 UTC investigating

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

4. Oct 20, 2025, 08:14 UTC investigating

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

5. Oct 20, 2025, 08:16 UTC investigating

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

6. Oct 20, 2025, 09:17 UTC investigating

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.

7. Oct 20, 2025, 09:43 UTC identified

   We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.

8. Oct 20, 2025, 09:56 UTC monitoring

   We are seeing significant recovery. We are continuing to monitor.

9. Oct 20, 2025, 10:07 UTC monitoring

   We are seeing significant recovery. We are continuing to monitor.

10. Oct 20, 2025, 10:27 UTC monitoring

    We have seen the majority of functionality recovered. Users may still see issues with downloading designs.

11. Oct 20, 2025, 12:45 UTC monitoring

    We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.

12. Oct 20, 2025, 13:01 UTC monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

13. Oct 20, 2025, 13:15 UTC monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

14. Oct 20, 2025, 13:30 UTC monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

15. Oct 20, 2025, 13:53 UTC monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

16. Oct 20, 2025, 14:18 UTC monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

17. Oct 20, 2025, 14:27 UTC monitoring

    Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.

18. Oct 20, 2025, 14:54 UTC monitoring

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

19. Oct 20, 2025, 15:26 UTC monitoring

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

20. Oct 20, 2025, 15:42 UTC identified

    Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.

21. Oct 20, 2025, 16:12 UTC identified

    Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

22. Oct 20, 2025, 16:45 UTC identified

    Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

23. Oct 20, 2025, 21:43 UTC resolved

    The issue has been resolved.

Canva outage questions

Other recent Canva incidents

• Some users may have issues using Canva Oct 8, 2026, 16:42 UTC, 38 minutes
• Some users may have issues with payments in Canva Jul 31, 2026, 18:55 UTC, 1 hour 4 min
• Some users may have issues using Canva Jul 13, 2026, 22:57 UTC, 20 minutes
• Some users may have issues downloading video designs Jul 12, 2026, 08:38 UTC, 8 hours 51 min
• Users may have issue with Signup/Login via Microsoft Jul 9, 2026, 17:55 UTC, 6 hours 39 min
• Some users may have issues using Canva Jul 9, 2026, 12:50 UTC, 1 hour 13 min

Full Canva outage history and biggest outages → · Recent outages across all services →

Quotes are the Canva status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with Canva. Times are UTC.