Is Speechmatics down? › Outage history › Oct 29, 2025

Speechmatics outage on Oct 29, 2025: what happened

On Oct 29, 2025, the Speechmatics status page reported "Outage affecting Portal, Batch SaaS API and Management Platform API". About 15 hours 8 min: from Oct 29, 2025, 21:19 UTC to Oct 30, 2025, 12:27 UTC, by the official start and resolution times.

Started

Oct 29, 2025, 21:19 UTC

Resolved

Oct 30, 2025, 12:27 UTC

Duration

15 hours 8 min

Official impact

Critical

Affected

Batch SaaS - EU1, Batch SaaS - US1, Batch SaaS - AU, Batch SaaS - EU2, Batch SaaS - US2, Portal (portal.speechmatics.com), Management Platform (mp.speechmatics.com), Usage Reporting (usage.speechmatics.com), Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Batch SaaS - AU - Batch SaaS - AU

Source

Outage affecting Portal, Batch SaaS API and Management Platform API on the Speechmatics status page

The Speechmatics status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.

What caused the Speechmatics outage?

"We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider."

From the Speechmatics status page, Oct 29, 2025, 18:32 UTC.

When was it fixed?

The Speechmatics status page marked it resolved at Oct 30, 2025, 12:27 UTC, 15 hours 8 min after it started. A fix was in place and being monitored from Oct 30, 2025, 08:42 UTC.

Timeline of official updates

Every update the Speechmatics status page posted, oldest first. Times are UTC.

1. Oct 29, 2025, 16:05 UTC investigating

   Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

2. Oct 29, 2025, 16:12 UTC identified

   We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.

3. Oct 29, 2025, 16:15 UTC identified

   Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.

4. Oct 29, 2025, 16:23 UTC identified

   Management Platform API is recovering and temporary key generation for RT customers should be recovering.

5. Oct 29, 2025, 16:34 UTC identified

   A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.

6. Oct 29, 2025, 16:37 UTC identified

   A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.

7. Oct 29, 2025, 16:43 UTC identified

   A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

8. Oct 29, 2025, 16:50 UTC identified

   A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

9. Oct 29, 2025, 16:57 UTC identified

   A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.

10. Oct 29, 2025, 17:00 UTC identified

    A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.

11. Oct 29, 2025, 17:03 UTC identified

    A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.

12. Oct 29, 2025, 17:21 UTC identified

    We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.

13. Oct 29, 2025, 18:00 UTC identified

    We are continuing to work on a fix for this issue.

14. Oct 29, 2025, 18:32 UTC identified

    Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.

15. Oct 29, 2025, 18:35 UTC identified

    Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.

16. Oct 29, 2025, 19:58 UTC identified

    Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.

17. Oct 29, 2025, 21:19 UTC identified

    The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.

18. Oct 29, 2025, 21:27 UTC identified

    Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.

19. Oct 30, 2025, 06:36 UTC identified

    Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts. Thank you for your patience and understanding.

20. Oct 30, 2025, 08:42 UTC monitoring

    Speechmatics portal is fully operational.

21. Oct 30, 2025, 12:27 UTC resolved

    This incident has been resolved.

Speechmatics outage questions

Other recent Speechmatics incidents

• RT SaaS USA - SSL connection errors Sep 10, 2026, 20:33 UTC, 2 hours 4 min
• RT SaaS - Users experiencing 4003 errors Sep 4, 2026, 20:52 UTC, 38 minutes
• Batch SaaS EU1/US1/US2 - Degraded performance Aug 19, 2026, 16:21 UTC, duration not stated
• Batch SaaS AU - Partial Degradation Aug 10, 2026, 16:33 UTC, duration not stated
• Management Platform - Service credits applied incorrectly Aug 3, 2026, 09:22 UTC, 6 hours 10 min
• Realtime SaaS US - Degraded performance Jul 30, 2026, 15:45 UTC, duration not stated

Full Speechmatics outage history and biggest outages → · Recent outages across all services →

Quotes are the Speechmatics status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with Speechmatics. Times are UTC.