Is Shaw down? › Report an outage
How to report a Shaw outage
The fastest way to report a Shaw outage is in the MyRogers (Shaw) app, or call 1-888-472-2222. Check Shaw's official outage page at rogers.com first to see if Shaw already knows about it.
Official ways to report a Shaw outage
- Phone
- 1-888-472-2222 Rogers together with Shaw customer support source
- App
- MyRogers (Shaw) app: May show an outage banner on the home screen when your region is affected source
- Online
- Outage map rogers.com
From Shaw's official website, checked on 16 October 2026. Numbers and pages can change: if one does not work, use the contact page on rogers.com.
Step by step
- Check it is not just you. Our live Shaw page shows reports from other Shaw customers in Canada in the last 24 hours, and the outage map shows where they are.
- Check Shaw's official outage page and enter your postal code or sign in, to see if Shaw already knows about a problem near you.
- Report it to Shaw:
- App: MyRogers (Shaw) app
- Phone: 1-888-472-2222, Rogers together with Shaw customer support
- Write down when the outage started and when service came back. You need the times if you ask Shaw for a credit.
- Report it on our Shaw page too, so people near you can see it is not just them.
Shaw runs on Rogers's network. If that network is down, Shaw is usually affected too, but report the problem to Shaw, which handles your account.
Can I get a credit for a Shaw outage?
We did not find a published outage credit policy on Shaw's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact Shaw on 1-888-472-2222 once service is back.
When will it be fixed?
Only Shaw knows. If Shaw lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Shaw's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
Tell others it is not just them
A report on our page does not reach Shaw, but it shows other Shaw customers nearby what is happening. Reports are anonymous.
Reporting a Shaw outage: questions
How do I report a Shaw outage?
You can report it in the MyRogers (Shaw) app or by phone on 1-888-472-2222. Shaw's official outage page is https://www.rogers.com/support/outage. Reporting it to Shaw is what gets it fixed; reports on isitupordown.com only help other customers see it is not just them.
What is the Shaw outage phone number?
We did not find a separate outage line on Shaw's website, so call its main number. Rogers together with Shaw customer support: 1-888-472-2222. These numbers come from Shaw's official website, checked on 16 October 2026.
Can I get a credit for a Shaw outage?
We did not find a published outage credit policy on Shaw's website (checked 16 October 2026). You can still ask: write down when the outage started and ended, and contact Shaw on 1-888-472-2222 once service is back.
How do I check if there is a Shaw outage in my area?
Use Shaw's official outage page at https://www.rogers.com/support/outage and enter your postal code or sign in. Our live Shaw page at https://isitupordown.com/is-shaw-down/ shows reports from other customers in the last 24 hours and where they are.
When will the Shaw outage be fixed?
Only Shaw knows. If Shaw lists the problem on its official outage page, that is where an estimated fix time appears. We cannot see Shaw's network: our live page shows whether reports from other customers are still coming in, and a drop in reports usually means service is coming back.
How can I get online during a Shaw outage?
Use your phone's mobile data, or turn on its hotspot to connect a laptop. If you have Wi-Fi calling on your phone, turn it off while your home internet is down so calls go over the mobile network.
Is isitupordown.com part of Shaw?
No. isitupordown.com is an independent outage checker and is not affiliated with Shaw. We cannot fix outages or see Shaw's account systems. The contact details on this page come from Shaw's official website, checked on 16 October 2026.
What network does Shaw use?
Shaw uses Rogers's network, Shaw is now part of Rogers. If that network has an outage, Shaw customers are usually affected too, but report it to Shaw: it handles your account.
isitupordown.com is independent and is not Shaw. We do not run its network or see your account. The contact details on this page come from Shaw's official website, checked on 16 October 2026; follow the source links to confirm them.