Is Google Docs down? › Outage history › Nov 12, 2025
Google Docs partial outage on Nov 12, 2025: what happened
On Nov 12, 2025, the Google Workspace status dashboard reported "We are investigating access issues with multiple workspace products.". About 4 hours 45 min: from Nov 12, 2025, 17:00 UTC to Nov 12, 2025, 21:45 UTC, by the official start and resolution times.
Google Docs right now
At our last refresh (Oct 22, 2026, 12:35 UTC) Google Docs was up: No open Google Docs incidents on Google's status dashboard.
- Started
- Nov 12, 2025, 17:00 UTC
- Resolved
- Nov 12, 2025, 21:45 UTC
- Duration
- 4 hours 45 min
- Official impact
- Service disruption
- Affected
- Google Docs, Google Forms, Google Sheets, Google Slides
- Source
- We are investigating access issues with multiple workspace products. on the Google Workspace status dashboard
The Google Workspace status dashboard rated the impact "Service disruption": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the Google Docs partial outage?
"The root cause was associated with a third party and external to Google infrastructure."
From the Google Workspace status dashboard, Nov 13, 2025, 01:23 UTC.
When was it fixed?
The Google Workspace status dashboard marked it resolved at Nov 12, 2025, 21:45 UTC, 4 hours 45 min after it started. Its resolution note: "Title Access issues with Workspace products are now mitigated. Description The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to ..."
Timeline of official updates
Every update the Google Workspace status dashboard posted, oldest first. Times are UTC.
Nov 12, 2025, 18:44 UTC service information
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
Nov 12, 2025, 19:05 UTC service information
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 11:45 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
Nov 12, 2025, 19:46 UTC service information
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:10 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, and Google Docs. Workaround: None at this time.
Nov 12, 2025, 20:08 UTC service disruption
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs beginning at Wednesday, 2025-11-12 09:00 PST Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 12:40 PST with current details. We apologize to all who are affected by the disruption. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
Nov 12, 2025, 20:57 UTC service disruption
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Slides, Google Forms beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-12 13:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: None at this time.
Nov 12, 2025, 21:18 UTC service disruption
Title: We are investigating access issues with multiple workspace products. Description: We are experiencing an issue with Google Drive, Google Sheets, Google Docs, Google Forms, Google Slides beginning at Wednesday, 2025-11-12 09:00 PST. Our engineering team is actively investigating the issue. We will provide an update by Wednesday, 2025-11-12 14:15 PST with current details. Symptoms: Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround: Impacted customers may try and reboot their routers as a potential workaround. Customers may also try to access via a mobile device..
Nov 12, 2025, 22:24 UTC service disruption
Title We are mitigating the access issues with multiple workspace products. Description Our engineering team has identified the root cause. We are seeing a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 15:30 PST with current details. Customer Symptoms Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Affected customers may try accessing via a mobile device.
Nov 12, 2025, 23:32 UTC service disruption
Title We are mitigating the access issues with multiple workspace products. Description Our engineering team has identified the root cause. We are continuing to see a decrease in user impact and are currently working to resolve the issue. We will provide an update by Wednesday, 2025-11-12 16:30 PST with current details. Customer Symptoms Some customers are encountering SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Drive, Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Affected customers may try accessing via a mobile device.
Nov 13, 2025, 01:23 UTC resolved
Title Access issues with Workspace products are now mitigated. Description The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to Google infrastructure. We thank you for your patience while we worked on resolving the issue. Customer Symptoms A small number of customers may have encountered SSL errors such as "This site can't provide a secure connection / ERR_SSL_PROTOCOL_ERROR" when accessing Google Sheets, Google Docs, Google Slides, and Google Forms. Workaround Not applicable.
Google Docs partial outage questions
What caused the Google Docs partial outage on Nov 12, 2025?
The Google Workspace status dashboard said (update at Nov 13, 2025, 01:23 UTC): "The root cause was associated with a third party and external to Google infrastructure."
When was the Google Docs partial outage on Nov 12, 2025 fixed?
The Google Workspace status dashboard marked it resolved at Nov 12, 2025, 21:45 UTC, 4 hours 45 min after it started. Its resolution note: "Title Access issues with Workspace products are now mitigated. Description The issue with Google Sheets, Google Docs, Google Slides, and Google Forms has been resolved for all affected users as of Wednesday, 2025-11-12 13:45 PST. The root cause was associated with a third party and external to ..."
How long did the Google Docs partial outage last?
About 4 hours 45 min: from Nov 12, 2025, 17:00 UTC to Nov 12, 2025, 21:45 UTC, by the official start and resolution times.
Was Google Docs completely down?
No. The Google Workspace status dashboard rated the impact "Service disruption": a partial outage. Some parts or some users were affected; it was not a complete outage. The affected parts listed were: Google Docs, Google Forms, Google Sheets, Google Slides.
Which parts of Google Docs were affected?
The Google Workspace status dashboard listed: Google Docs, Google Forms, Google Sheets, Google Slides.
Other recent Google Docs incidents
- Multiple Workspace Products experiencing Issues. May 31, 2026, 03:28 UTC, 56 minutes
- We are experiencing intermittent errors with Google Docs, Apps Script, Google Slides, Google Drive, Google Calendar beginning on Friday, 2026-03-13 05:00 PDT. Mar 13, 2026, 12:00 UTC, 2 hours 30 min
Full Google Docs outage history and biggest outages → · Recent outages across all services →
Quotes are the Google Workspace status dashboard's own words, from the official incident. Is It Up or Down is independent and not affiliated with Google Docs. Times are UTC.