Is Google Cloud down? › Outage history › Jul 15, 2026

Google Cloud partial outage on Jul 15, 2026: what happened

On Jul 15, 2026, the Google Cloud status dashboard reported "Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.". About 12 hours 28 min: from Jul 15, 2026, 23:57 UTC to Jul 16, 2026, 12:25 UTC, by the official start and resolution times.

Started

Jul 15, 2026, 23:57 UTC

Resolved

Jul 16, 2026, 12:25 UTC

Duration

12 hours 28 min

Official impact

Service disruption

Affected

Bare Metal Solution, Google Cloud NetApp Volumes, VMWare engine

Source

Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure. on the Google Cloud status dashboard

The Google Cloud status dashboard rated the impact "Service disruption": a partial outage. Some parts or some users were affected; it was not a complete outage.

What caused the Google Cloud partial outage?

"A regional data center hosting services in europe-west4-a experienced a loss of utility power and subsequent cooling capacity. The sequence of events leading to customer impact was as follows: - An electrical fault occurred on the utility grid upstream of the data center, disrupting the electrical distribution gear and cooling equipment. - The loss of cooling infrastructure resulted in ambient temperatures rising ..."

From the Google Cloud status dashboard, incident report, Jul 18, 2026, 00:22 UTC.

When was it fixed?

The Google Cloud status dashboard marked it resolved at Jul 16, 2026, 12:25 UTC, 12 hours 28 min after it started. Its resolution note: "\# Incident Report \#\# Summary On Wednesday, 15 July 2026, Google Cloud VMware Engine (GCVE), Bare Metal Solution (BMS), and Google Cloud NetApp Volumes (GCNV) experienced service interruptions for a total duration of 14 hours, 55 minutes. The root cause for this outage is a 3ms voltage drop in ..."

Timeline of official updates

Every update the Google Cloud status dashboard posted, oldest first. Times are UTC.

1. Jul 16, 2026, 03:30 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing temperature alerts in europe-west4-a. Description GCVE: Our engineering teams are currently working with data center facility teams to address the rising temperatures. A shutdown has already occurred for some private clouds, and we expect that others will shut down as well. We recommend shutting down your VMware workload VMs for precaution so that recovery is safer. A shutdown of all systems started at 19:00 PDT \[4:00 Local Time (GMT+2)\] We will notify you as soon as your Private Cloud has been powered back up and it is safe to restart the VMs. BMS: Some Bare Metal Solution servers are experiencing high temperatures and we are in the process of shutting them down. Customers may be unable to access their systems until we resolve the issue. Google Cloud NetApp Volumes Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 21:30 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms GCVE: Customers may have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and a recovery, we are shutting down all Private Clouds in this zone. BMS: Customers may have already lost connectivity to their BMS machines. As a protective measure for hardware integrity and a recovery, we are shutting down servers in this zone. Google Cloud NetApp Volumes Customers may have already lost connectivity to ONTAP clusters, or will lose connectivity to them shortly, as we proactively shut them down for their protection. Only Standard, Premium, and Extreme service levels are affected. Workaround There are no workarounds available for this issue at this time. Customers with multi-regional deployments are advised to route traffic to an alternate site.

2. Jul 16, 2026, 04:17 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing temperature alerts in europe-west4-a Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google has proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. The datacenter operator team is working diligently to bring cooling and power back online so we can safely restart affected workloads. GCVE: Our engineering teams have shut down private clouds, and we expect that others will shut down as well. We will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs. BMS: Some Bare Metal Solution servers are experiencing high temperatures and we are in the process of shutting them down. Customers may be unable to access their systems until we resolve the issue. Google Cloud NetApp Volumes Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 22:30 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms GCVE: Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and a recovery, we have shut down all private clouds in this zone. BMS: Customers may have already lost connectivity to their BMS machines. As a protective measure for hardware integrity and a recovery, we are shutting down some servers in this zone. Google Cloud NetApp Volumes Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down for their protection. Only Standard, Premium, and Extreme service levels are affected. Workaround There are no workarounds available for this issue at this time. Customers with multi-regional deployments are advised to route traffic to an alternate site.

3. Jul 16, 2026, 04:41 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google has proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. The datacenter operator team is working diligently to bring cooling and power back online so we can safely restart affected workloads. Some cooling has been restored, and we are working to restore affected workloads as available capacity allows. GCVE: Cooling has been restored at the site. As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. We are beginning service restoration and will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs. BMS: Some Bare Metal Solution servers experienced high temperatures and we proactively shut them down. We are starting to bring the servers back online, and will provide an update once they are ready. Customers may be unable to access these systems until service is restored. Google Cloud NetApp Volumes: Our engineering team has proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. There is no estimated time for resolution. We will provide an update by Wednesday, 2026-07-15 23:30 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms GCVE: Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone. BMS: Customers may have lost connectivity to their BMS machines. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone, and are actively restoring them. Customers may be unable to access these systems until restoration is complete. Google Cloud NetApp Volumes: Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected. Workaround There ...

4. Jul 16, 2026, 06:29 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now working to safely restart affected workloads. GCVE: As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. Service restoration is still in progress. We will notify customers as soon as their private cloud has been powered back up and it is safe to restart the VMs. BMS: We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Our engineering team had proactively shut down ONTAP clusters to protect the data stored on them. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. We will provide an update by Thursday, 2026-07-16 00:30 PDT with current details. Customer Symptoms GCVE: Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone. We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected. Workaround There are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.

5. Jul 16, 2026, 07:39 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now working to safely restart affected workloads. GCVE: As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. Network fabric has been restored, and Private Cloud restoration remains underway. We will notify affected customers once their Private Clouds are restored to allow for VM operational verification. BMS: We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Our engineering team had proactively shut down ONTAP clusters to protect the data stored on them. Recovery is currently in progress. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. We will provide an update by Thursday, 2026-07-16 01:30 PDT with current details. Customer Symptoms GCVE: Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone. We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected. Workaround There are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.

6. Jul 16, 2026, 08:32 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now validating site stability. GCVE: Network fabric has been restored, and Private Cloud restoration remains underway. We are notifying the affected customers as their Private Clouds are restored to allow for VM operational verification. BMS: Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery. Google Cloud NetApp Volumes: Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. If customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact. We will provide an update by Thursday, 2026-07-16 02:30 PDT with current details. Customer Symptoms GCVE: Customers would have observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we had shut down all Private Clouds in this zone. We are in the process of bringing all restored Private Clouds online. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health. Google Cloud NetApp Volumes: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again. Workaround There are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site.

7. Jul 16, 2026, 09:21 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now validating site stability. GCVE: Network fabric has been restored, and Private Cloud restoration remains underway. We are notifying the affected customers as their Private Clouds are restored to allow for VM operational verification. BMS: Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery. Google Cloud NetApp Volumes: Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. If customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact. We will provide an update by Thursday, 2026-07-16 03:30 PDT with current details. Customer Symptoms GCVE: Customers would have observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we had shut down all Private Clouds in this zone. We are in the process of bringing all restored Private Clouds online. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health. Google Cloud NetApp Volumes: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again. Workaround None at this time.

8. Jul 16, 2026, 10:14 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users. We continue to recover the impact for BMS at the moment. GCVE [Mitigated]: Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational. Google Cloud NetApp Volumes [Mitigated]: Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. BMS: Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery. For Google Cloud NetApp Volumes and GCVE, if customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact. We will provide the BMS restoration status update by Thursday, 2026-07-16 04:30 PDT with current details. Customer Symptoms The issue is now resolved for GCVE and Google Cloud NetApp Volumes. We continue to recover the impact for BMS at the moment. GCVE [Mitigated]: Customers would have observed a loss of connectivity to their private cloud. Google Cloud NetApp Volumes [Mitigated]: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health. Workaround None at this time.

9. Jul 16, 2026, 11:39 UTC service disruption

   Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users. We continue to recover the impact for BMS at the moment. GCVE [Mitigated]: Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational. Google Cloud NetApp Volumes [Mitigated]: Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. BMS: Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery. For Google Cloud NetApp Volumes and GCVE, if customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact. We will provide the BMS restoration status update by Thursday, 2026-07-16 05:30 PDT with current details. Customer Symptoms The issue is now resolved for GCVE and Google Cloud NetApp Volumes. We continue to recover the impact for BMS at the moment. GCVE [Mitigated]: Customers would have observed a loss of connectivity to their private cloud. Google Cloud NetApp Volumes [Mitigated]: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health. Workaround None at this time.

10. Jul 16, 2026, 12:25 UTC service disruption

    Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users as of Thursday, 2026-07-16 02:31 PDT and 01:00 PDT respectively. The issue with BMS is largely resolved and is believed to be affecting a very small number of customers. Our Engineering will continue to recover this residual impact directly with the impacted customers. If you have questions or are still impacted, please open a case with the Support Team and we will work with you until this issue is resolved. GCVE: Service restoration is complete across all the Private Clouds. Customers have been informed about this restoration and requested to verify that their VMs are fully operational. Google Cloud NetApp Volumes: Service restoration is complete, and all affected servers are now operational. BMS: Service restoration is largely complete. We continue working with a very small number of remaining affected customers to achieve full recovery. We thank you for your patience while we continue to fully resolve the issue. Customer Symptoms The issue is now resolved for GCVE and Google Cloud NetApp Volumes. The issue with BMS is largely resolved and our engineering will continue to recover this residual impact directly with the impacted customers. GCVE: Customers would have observed a loss of connectivity to their private cloud. Google Cloud NetApp Volumes: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. Workaround None at this time.

11. Jul 25, 2026, 13:16 UTC resolved

    \# Incident Report \#\# Summary On Wednesday, 15 July 2026, Google Cloud VMware Engine (GCVE), Bare Metal Solution (BMS), and Google Cloud NetApp Volumes (GCNV) experienced service interruptions for a total duration of 14 hours, 55 minutes. The root cause for this outage is a 3ms voltage drop in the power feed from the utility provider and subsequent utility breaker protective action. This incident was mitigated by the data center provider rectifying the failed systems followed by the Google engineering team restoring the services. \#\# Root Cause A regional data center hosting services in europe-west4-a experienced an upstream voltage transient affecting both utility power feeds A and B. During this event, the utility breakers on both A and B feeds tripped and initiated the transfer to the back-up power source DRUPS (Diesel Rotary Uninterruptible Power Supply). The transition of side B to DRUPS system was successful without any power interruption. The DRUPS back-up power system for side A failed to take over the facility load due to electrical component failures. The DRUPS failure to take over load initiated automatic transfer of the affected 3 rows from feed A to redundant power feed B. Rows 1 and 2 transferred to power feed B successfully. Row 3 failed to transfer to power feed B and experienced complete power loss due to an overload protection breaker trip. The root cause of the failed transfer on the affected row was identified as load deployment discrepancy which is under further investigation by Google engineering team. This resulted in loss of both redundant power feeds to the single row. During the voltage transient event, the server data hall experienced an increased temperature due to a cooling system failure. The chiller controller dropped offline during the voltage transient event, failing to signal the chilled water distribution pumps to restart and ultimately causing the chiller system A to shut down. The redundant source was not available due to known ongoing construction work at the facility. This resulted in the data hall temperatures reaching 44°C and subsequent shutdown of the affected data hall machines. Google engineering teams initiated machine shutdown procedures for the remainder of reachable devices as part of the cooling emergency shutdown process. A timeline of events during the incident is provided below. DataCenter Events | Timestamp(PST) | Event Description | | :---- | :---- | | 07-15-2026 16:24 | An electrical fault ...

The official incident report

Published Jul 18, 2026, 00:22 UTC. The opening of the report; the full text is on the official page.

Read the full report on the Google Cloud status dashboard

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Quotes are the Google Cloud status dashboard's own words, from the official incident. Is It Up or Down is independent and not affiliated with Google Cloud. Times are UTC.