ElevenLabs outage history

Biggest ElevenLabs outages

Ranked by the official impact level, then by how long they lasted. Each has its own page with the cause, the fix time and every official update.

1. Oct 8, 2026: Increased Dubbing Latency and Failure Rate 6 hours 1 min · rated "Major"

Every smaller ElevenLabs incident

Minor and short incidents from the ElevenLabs status page, newest first, each with a line from the official updates. Times are UTC.

October 2026

• Oct 21, 2026, 17:30 UTC · EU Agents disruption in SIP calls

  duration not stated · rated "Major"

  "The issue has been resolved. EU SIP services are operational and stable."

• Oct 21, 2026, 17:30 UTC · Marketing website

  duration not stated · marked as no impact

  "Marketing website is live again. Web app and API remain unaffected."

• Oct 21, 2026, 17:30 UTC · Inbound Twilio calls experiencing intermittent connection failures

  duration not stated · rated "Minor"

  "Inbound calls are currently operational."

• Oct 21, 2026, 17:30 UTC · Claude MCP connection not working

  duration not stated · rated "Minor"

  "Our engineers have deployed a fix that has fully restored Claude MCP functionality."

• Oct 21, 2026, 17:30 UTC · EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests

  duration not stated · rated "Minor"

  "The issue has been resolved, everything is back at normal."

• Oct 21, 2026, 17:30 UTC · [Isolated environments] Issue with voices on EU and India Residency environments

  duration not stated · rated "Major"

  "The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments."

• Oct 21, 2026, 17:30 UTC · Increased Rate of LLM Failure Errors on Agent Platform Calls

  duration not stated · rated "Minor"

  "Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved."

• Oct 21, 2026, 17:30 UTC · Instant Voice Clone creation failures

  duration not stated · rated "Minor"

  "Between 03:25 and 04:44 UTC on October 13, 2026, some requests to create an Instant Voice Clone failed with an error."

• Oct 21, 2026, 17:30 UTC · Request failures with the V3 model

  duration not stated · rated "Major"

  "The issue has been completely resolved, and the requests with the v3 model are being processed."

• Oct 21, 2026, 17:30 UTC · Payment Issues

  duration not stated · rated "Minor"

  "We have confirmed full issue resolution."

• Oct 21, 2026, 17:30 UTC · EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server

  duration not stated · rated "Major"

  "The issue has been resolved. We will publish a public write-up on this status page once the investigation is completed."

• Oct 21, 2026, 17:30 UTC · Agent SIP Conversation Disruption

  duration not stated · rated "Major"

  "We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion."

• Oct 21, 2026, 17:30 UTC · Some TTS requests seeing increased latency

  duration not stated · rated "Minor"

  "Incident Resolved"

• Oct 21, 2026, 17:30 UTC · Elevated error rate for Eleven Multilingual v2 model

  duration not stated · rated "Minor"

  "We've identified an infrastructure issue which is causing elevated error rate for the Eleven Multilingual v2 model and are working on a solution."

• Oct 21, 2026, 17:30 UTC · Increased Dubbing Latency and Failure Rate

  duration not stated · rated "Major"

  "After several hours of monitoring, our metrics show that error rate has remained at its stable baseline since 17:55 UTC; the increase in Dubbing platform latency and failure rate is now resolved."

• Oct 21, 2026, 17:30 UTC · EU Residency - Conversation history not showing for recent calls

  duration not stated · rated "Minor"

  "Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API."

• Oct 21, 2026, 17:30 UTC · Some support request forms may be unavailable

  duration not stated · marked as no impact

  "We've now restored access to our customer support submission form and are monitoring the situation, though things seem to have slowed down. We also see this was a widespread attack affecting multiple companies."

• Oct 21, 2026, 17:30 UTC · ElevenReader Elevated Error Rates

  duration not stated · marked as no impact

  "Service has been fully restored to remaining affected areas. We will share further details on the cause."

• Oct 21, 2026, 17:30 UTC · Website authentication rejecting all frontend requests

  duration not stated · rated "Critical"

  "Website should work now"

• Oct 21, 2026, 17:30 UTC · Website Slowness and API Request Latency

  duration not stated · rated "Major"

  "As of 7:45 PM UTC, all affected services have fully recovered and are operating normally. Agents Platform and Audio Platform (Website) have returned to full health."

• Oct 21, 2026, 17:30 UTC · Increased API error rate

  duration not stated · rated "Minor"

  "Issue was resolved."

• Oct 21, 2026, 17:30 UTC · Elevated error rates querying voices

  duration not stated · rated "Minor"

  "The fix is live, and voice query error rates have stabilized."

• Oct 21, 2026, 17:30 UTC · Elevated error rates for TTS v3, Dubbing, STT

  duration not stated · rated "Minor"

  "From 17:04 UTC to 17:22 UTC, users may have experienced elevated error rates for TTS v3, Dubbing, and STT, due to a brief capacity shortage. All other TTS models were unaffected."

• Oct 21, 2026, 17:30 UTC · Transfer to Human not working correctly

  duration not stated · rated "Major"

  "Fix released."

• Oct 21, 2026, 17:30 UTC · Increased error rate for Forced Alignment

  duration not stated · rated "Major"

  "We've identified and resolved the issue."

• Oct 13, 2026, 09:21 UTC · Multiple US endpoints experiencing timeouts and latency

  27 minutes · rated "Major"

  "The incident is resolved. Error rates are back to normal, and stable service has been confirmed. We will publish a Root cause analysis once our review of the incident is complete."

• Oct 13, 2026, 04:57 UTC · Instant Voice Clone creation failures

  duration not stated · rated "Minor"

  "Between 03:25 and 04:44 UTC on October 13, 2026, some requests to create an Instant Voice Clone failed with an error."

• Oct 12, 2026, 20:56 UTC · TTS failures and increased latency

  duration not stated · rated "Minor"

  "We experienced a transient error due to a heavy traffic spike. We will implementing improvements to be more resilient in the future."

• Oct 8, 2026, 15:19 UTC · Agent SIP Conversation Disruption

  25 minutes · rated "Major"

  "We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion."

• Oct 8, 2026, 08:48 UTC · Music 2.5 endpoints performance degraded

  10 minutes · rated "Minor"

  "Music had reduced availability after a latent infrastructure configuration issue was triggered by routine automated maintenance."

• Oct 6, 2026, 10:28 UTC · EU Agents disruption in SIP calls

  2 hours 23 min · rated "Major"

  "The issue has been resolved. EU SIP services are operational and stable."

• Oct 6, 2026, 09:09 UTC · increase in latency

  3 hours 5 min · rated "Minor"

  "The issue has been resolved, latency is back to normal."

September 2026

• Sep 29, 2026, 18:49 UTC · Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures

  1 hour 34 min · rated "Major"

  "We have not seen any further errors after the fix was applied. All services are fully operational and stable. We will post an RCA on our status page after further investigation."

• Sep 28, 2026, 15:42 UTC · Increased latency for Speech to Text API requests

  1 hour 12 min · rated "Minor"

  "Our engineers have confirmed that STT latency has fully recovered."

• Sep 28, 2026, 13:57 UTC · Agents - EU Residency

  42 minutes · rated "Major"

  "We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation."

• Sep 21, 2026, 23:25 UTC · ElevenReader Elevated Error Rates

  3 hours 31 min · marked as no impact

  "The elevated error rate has been resolved and we're following up internally to prevent future occurrences."

• Sep 19, 2026, 00:34 UTC · Some ElevenAgents calls failed to start

  1 hour 34 min · rated "Major"

  "The issue has been fully resolved and everything is functional again."

• Sep 10, 2026, 09:44 UTC · EU Residency - Conversation history not showing for recent calls

  10 hours 60 min · rated "Minor"

  "Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API."

• Sep 9, 2026, 12:41 UTC · Claude MCP connection not working

  26 hours 18 min · rated "Minor"

  "Our engineers have deployed a fix that has fully restored Claude MCP functionality."

• Sep 7, 2026, 03:17 UTC · ElevenReader Elevated Error Rates

  4 hours 3 min · marked as no impact

  "Service has been fully restored to remaining affected areas. We will share further details on the cause."

• Sep 4, 2026, 13:55 UTC · Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests

  7 hours 6 min · rated "Minor"

  "After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability."

• Sep 4, 2026, 11:41 UTC · EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests

  31 minutes · rated "Minor"

  "The issue has been resolved, everything is back at normal."

August 2026

• Aug 31, 2026, 08:10 UTC · Customer support ticketing system not receiving new tickets and ticket replies

  4 hours 25 min · marked as no impact

  "We'll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup."

• Aug 27, 2026, 13:05 UTC · Batch calling degraded in EU residency

  3 minutes · rated "Minor"

  "Latency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier."

• Aug 26, 2026, 17:16 UTC · Elevated latency on Text-to-Speech and Speech-to-Text Requests

  5 hours 58 min · rated "Minor"

  "The issue has been resolved. A root cause analysis will be shared shortly."

• Aug 24, 2026, 08:49 UTC · Media not loading across several products

  9 hours 53 min · rated "Minor"

  "Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally."

• Aug 18, 2026, 12:39 UTC · Inbound Twilio calls experiencing intermittent connection failures

  4 minutes · rated "Minor"

  "Inbound calls are currently operational."

• Aug 3, 2026, 09:34 UTC · Elevated error rates on TTS, STT APIs

  2 minutes · rated "Minor"

  "The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline."

July 2026

• Jul 31, 2026, 03:08 UTC · SIP call failures

  2 hours 20 min · rated "Major"

  "After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly."