Is D-ID API down? › Outage history › Oct 20, 2025
D-ID API partial outage on Oct 20, 2025: what happened
On Oct 20, 2025, the D-ID status page reported "Partial downtime and degraded performance in all products due to AWS Outage". About 12 hours 29 min: from Oct 20, 2025, 19:49 UTC to Oct 21, 2025, 08:18 UTC, by the official start and resolution times.
D-ID API right now
At our last refresh (Oct 22, 2026, 12:35 UTC) D-ID API was up: All Systems Operational.
- Started
- Oct 20, 2025, 19:49 UTC
- Resolved
- Oct 21, 2025, 08:18 UTC
- Duration
- 12 hours 29 min
- Official impact
- Major
- Source
- Partial downtime and degraded performance in all products due to AWS Outage on the D-ID status page
The D-ID status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
What caused the D-ID API partial outage?
"We have identified the root cause of the issue affecting all D-ID products. this caused by potential downtime in our feature flag 3rd party tool - https://status.launchdarkly.com/incidents/zxl3q06s2lvq that is effected by AWS regional downtime."
From the D-ID status page, Oct 20, 2025, 19:55 UTC.
When was it fixed?
The D-ID status page marked it resolved at Oct 21, 2025, 08:18 UTC, 12 hours 29 min after it started. A fix was in place and being monitored from Oct 20, 2025, 23:30 UTC. Its resolution note: "The issue affecting all D-ID products has been resolved. We pushed. temporary fix to overcome the launchdarkly on-going recovery, Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused."
Timeline of official updates
Every update the D-ID status page posted, oldest first. Times are UTC.
Oct 20, 2025, 19:49 UTC investigating
We are currently investigating reports of an issue affecting all products including videos and agents. Our team is working to identify the root cause. We will provide an update as soon as more information is available.
Oct 20, 2025, 19:55 UTC identified
We have identified the root cause of the issue affecting all D-ID products. this caused by potential downtime in our feature flag 3rd party tool - https://status.launchdarkly.com/incidents/zxl3q06s2lvq that is effected by AWS regional downtime. We will continue to provide updates as we see progress within this dependencies availability.
Oct 20, 2025, 23:30 UTC monitoring
LaunchDarkly announced that they are slowly recovering their infra to their main AWS region and scaling up to make resources available and improve the availability of the service - https://status.launchdarkly.com/incidents/zxl3q06s2lvq We will keep providing updates, while monitor our products availability until the issue is resolved
Oct 21, 2025, 08:18 UTC resolved
The issue affecting all D-ID products has been resolved. We pushed. temporary fix to overcome the launchdarkly on-going recovery, Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.
D-ID API partial outage questions
What caused the D-ID API partial outage on Oct 20, 2025?
The D-ID status page said (update at Oct 20, 2025, 19:55 UTC): "We have identified the root cause of the issue affecting all D-ID products. this caused by potential downtime in our feature flag 3rd party tool - https://status.launchdarkly.com/incidents/zxl3q06s2lvq that is effected by AWS regional downtime."
When was the D-ID API partial outage on Oct 20, 2025 fixed?
The D-ID status page marked it resolved at Oct 21, 2025, 08:18 UTC, 12 hours 29 min after it started. A fix was in place and being monitored from Oct 20, 2025, 23:30 UTC. Its resolution note: "The issue affecting all D-ID products has been resolved. We pushed. temporary fix to overcome the launchdarkly on-going recovery, Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused."
How long did the D-ID API partial outage last?
About 12 hours 29 min: from Oct 20, 2025, 19:49 UTC to Oct 21, 2025, 08:18 UTC, by the official start and resolution times.
Was D-ID API completely down?
No. The D-ID status page rated the impact "Major": a partial outage. Some parts or some users were affected; it was not a complete outage.
Other recent D-ID API incidents
- V3 (Clips) Agents Stream Creation Errors Aug 31, 2026, 08:45 UTC, duration not stated
- V2 (Talks) Agents Streaming Outage Aug 31, 2026, 08:33 UTC, duration not stated
- Streaming outage in several avatar types Aug 11, 2026, 20:09 UTC, 11 minutes
- Agent audio not playing for Fluent Clip presenters Aug 9, 2026, 10:44 UTC, 3 minutes
- Partial Outage in Agents and Talks/Clips Streaming Jun 16, 2026, 14:03 UTC, 16 minutes
- Outage in Clips (V3 Pro Avatars) Streamer Jun 14, 2026, 10:42 UTC, 14 minutes
Full D-ID API outage history and biggest outages → · Recent outages across all services →
Quotes are the D-ID status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with D-ID API. Times are UTC.