Is Bland AI down? › Outage history › Apr 13, 2026

Bland AI outage on Apr 13, 2026: what happened

On Apr 13, 2026, the Bland AI status page reported "API Timeouts". About 1 hour 36 min: from Apr 13, 2026, 13:34 UTC to Apr 13, 2026, 15:10 UTC, by the official start and resolution times.

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At our last refresh (Oct 22, 2026, 12:35 UTC) Bland AI was up: All Systems Operational.

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Started
Apr 13, 2026, 13:34 UTC
Resolved
Apr 13, 2026, 15:10 UTC
Duration
1 hour 36 min
Official impact
Critical
Affected
API, United States - API
Source
API Timeouts on the Bland AI status page

The Bland AI status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness.

What caused the Bland AI outage?

The Bland AI status page has not published a cause. Its updates describe the symptoms only.

When was it fixed?

The Bland AI status page marked it resolved at Apr 13, 2026, 15:10 UTC, 1 hour 36 min after it started. A fix was in place and being monitored from Apr 13, 2026, 14:22 UTC. Its resolution note: "API is stable, a root cause at the database level has been identified. Once confirmed, postmortem will be updated with findings."

Timeline of official updates

Every update the Bland AI status page posted, oldest first. Times are UTC.

  1. Apr 13, 2026, 13:34 UTC investigating

    We are observing heightened API timeouts, affecting both inbound and outbound calling. We are actively investigating the alarms.

  2. Apr 13, 2026, 14:22 UTC monitoring

    Error rate has decreased, calls and dashboard access are operational again. Continuing to monitor as we investigate root cause.

  3. Apr 13, 2026, 15:10 UTC resolved

    API is stable, a root cause at the database level has been identified. Once confirmed, postmortem will be updated with findings.

The official incident report

Published Apr 13, 2026, 17:38 UTC.

API Service Disruption - April 13, 2026 Resolved | Impact: 06:34-07:22 PDT \(48 minutes\) | Severity: Major What happened For approximately 48 minutes on the morning of April 13, our API was degraded. Most affected requests timed out on the client side after 60 seconds or returned HTTP 5xx errors; voice-call orchestration, SMS send, and webhook callbacks were the most visibly impacted. The service recovered on its own at 07:22 PDT. No data was lost. Cause A chronic database condition had been accumulating silently for six days: a background replication process prevented our primary Postgres database from reclaiming space left by updated rows, and our busiest update-heavy table gradually developed significant bloat. On the morning of April 13, the resulting slowdown was enough to saturate our API-side connection pools. API workers blocked waiting for the database, new requests queued behind them and hit the 60-second timeout, and the backlog took 40 minutes to drain. What we're doing * Cleared the stuck replication state and scheduled database maintenance on the affected tables. * Adding monitoring to catch this chronic condition days in advance. * Adding an API-level circuit breaker so a slow database cannot cascade into a stopped API again. * Rewriting the slow query patterns that reduced our operational headroom. ‌ We're sorry for the disruption. If this incident affected your workload and you'd like a more detailed discussion, please reach out to your account contact.

Read the full report on the Bland AI status page

Bland AI outage questions

What caused the Bland AI outage on Apr 13, 2026?

The Bland AI status page has not published a cause.

When was the Bland AI outage on Apr 13, 2026 fixed?

The Bland AI status page marked it resolved at Apr 13, 2026, 15:10 UTC, 1 hour 36 min after it started. A fix was in place and being monitored from Apr 13, 2026, 14:22 UTC. Its resolution note: "API is stable, a root cause at the database level has been identified. Once confirmed, postmortem will be updated with findings."

How long did the Bland AI outage last?

About 1 hour 36 min: from Apr 13, 2026, 13:34 UTC to Apr 13, 2026, 15:10 UTC, by the official start and resolution times.

Was Bland AI completely down?

The Bland AI status page rated it "Critical", its highest impact level: an outage of the affected parts, not only slowness. The affected parts listed were: API, United States - API.

Which parts of Bland AI were affected?

The Bland AI status page listed: API, United States - API.

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Quotes are the Bland AI status page's own words, from the official incident. Is It Up or Down is independent and not affiliated with Bland AI. Times are UTC.